Why have Destinations by Frasers and Destinations Outdoor become one website?
We’ve brought both stores together at destinations.co.za, so you can shop travel, bags, luggage, outdoor gear, clothing and footwear in one place, with one cart and one checkout.
Where can I find the products I used to buy on the old sites?
Everything from both stores is now here. Use the search bar, browse by category, or shop by Brand or “World” (Weekend, Holiday, Outdoor and more).
Do I need to create a new account?
No. Your account has been moved across. Log in with the same email address and password you used before.
I can’t log in. What should I do?
Click “Lost your password?” on the login page and enter the email address linked to your account. We’ll send you a reset link. If it doesn’t arrive, check your spam folder or contact support@destinations.co.za.
Can I still see my previous orders?
Yes. Your order history has been moved over. Log in and go to My Account > Orders to view past orders from either previous site.
I have an order from one of the old websites that hasn’t arrived yet. What now?
Open orders are still being processed. You can check the status in My Account > Orders, or contact us on 010 300 6888 with your order number.
Are my saved addresses still on my account?
Yes, your saved billing and shipping details have been carried over. We recommend checking them under My Account > Addresses before your next order.
Can I still use a gift card or voucher from the old sites?
Yes. Gift cards and vouchers issued by Destinations by Frasers or Destinations Outdoor can be redeemed on destinations.co.za.
What happens if I visit the old website addresses?
destinations.za.com and destinationsoutdoor.co.za now redirect to destinations.co.za, so any saved links or bookmarks will bring you here.
Orders & Payment
What payment methods do you accept?
Visa, Mastercard, American Express and Diners Club, Instant EFT (Ozow, Stitch), PayU and Payfast, buy now pay later with PayJustNow, Payflex and Mobicred, as well as eBucks and Discovery Miles.
Is it safe to pay on your website?
Yes. All payments are processed through secure, encrypted payment gateways. We never store your card details.
Can I change or cancel my order?
Contact us as soon as possible on 010 300 6888 or support@destinations.co.za. If your order hasn’t been dispatched yet, we’ll do our best to help.
How do I use my gift card?
Enter your gift card at checkout. If you leave checkout without completing your purchase and your balance doesn’t reset, contact Customer Care and we’ll reset it for you.
Do you offer corporate or bulk orders?
Yes. See Corporate Gifting & Orders Info at the top of the site, or email support@destinations.co.za.
Shipping & Delivery
How much does delivery cost?
Delivery is free anywhere in South Africa on orders over R1999.95. For smaller orders, the delivery fee is shown at checkout before you pay.
How long will my order take?
Orders are delivered within 5 to 7 working days. During sales and special events, allow up to 10 working days. Weekend orders are processed the following Monday. For a more accurate delivery update or to obtain your tracking number, please contact our Customer Care team, who will gladly assist you.
Who delivers my order?
We ship from our central warehouse in George via Aramex. Someone must be available at the delivery address during business hours to receive it, and ID may be requested.
How do I track my order?
Once your order ships, you’ll receive an email with your Aramex tracking number. Track it on the Aramex website.
Do you deliver outside South Africa?
Not as standard. For special arrangements, email supporttravel@destinations.co.za.
Click & Collect
Can I collect my order in store?
Yes. Choose Click & Collect at checkout and collect within 5 to 7 days from: Mall of Africa, Mall of the South, Eastgate, Clearwater Mall, Gateway, V&A Waterfront, Canal Walk, Menlyn, Baywest, Mall of the North, Ilanga and Hemingways.
Returns & Exchanges
What is your returns policy?
You can request an exchange or refund within 12 days of receiving your order. Items must be unworn, undamaged, in original packaging, and not personalised.
Can I exchange an online purchase in store?
Yes. Bring the item and your original invoice to any of our stores to exchange for an in-stock item of similar or greater value.
Can I get a refund in store for an online order?
No. Online refunds are handled by our warehouse. Contact us and, once approved, we’ll arrange courier collection. Return shipping is for your account unless the item is faulty or incorrect.
How long do refunds take?
Once your return reaches our warehouse and passes inspection, we’ll process your refund to your original payment method straight away. It can then take 3 to 21 working days to reflect in your account, depending on your payment method and bank. PayJustNow refunds are usually processed within 48 hours, with your bank’s timeline applying after that.
Warranty & Repairs
Do your products have a warranty?
Yes, warranties are provided by each brand and vary by product. For example, Thule products carry a 2 year guarantee (extendable up to 5 years with registration), and DELSEY offers 2, 5, 10 year or lifetime warranties depending on the product. See our Brand Warranty page for full details.
What isn’t covered by warranty?
Generally, normal wear and tear, misuse, accidental damage, cosmetic marks, and damage caused by airlines or other third parties. Airline damage should be claimed from the carrier.
Can you repair my bag or luggage?
Yes. Bring it to any of our stores. If it’s outside warranty, we’ll send you a quote and timeline for approval before any work is done. Not near a store? Email support@destinations.co.za.
How long do refunds take?
Once your return reaches our warehouse and passes inspection, your refund will be processed to your original payment method within X working days.
Contact
How do I get in touch?
Call 010 300 6888 or email supporttravel@destinations.co.za.
